Help and support
A little
help.
Find your answer. Get back to your day.
The quick answers.
How it works, time rules and Family.
Your app guide.
What stays, what goes and what you can choose.
When something
gets in the way.
Why do I sign in again?
Your native social app and the social website inside Still Social have separate sign-ins. Sign in to the website with your existing account. Your social sign-ins stay on your phone, separate from your Still Social account. Some popup sign-in methods may not work.
Something looks different or is missing.
Still Social opens the platform’s website, which can differ from its native app. Some surfaces are deliberately filtered. Each app guide explains what stays and what goes. Website updates can temporarily affect filters.
Why doesn’t my change happen immediately?
After your first use, changes that loosen daily limits generally wait until tomorrow. Locked rules can make boundaries firmer. Parent changes reach a child when their device checks while connected; offline devices keep saved rules.
Does my child need their own account?
Yes. Each child signs in to their own Still Social account and joins using your invitation code. You can link up to five children.
Can I use Still Social on a desktop?
Explore the desktop browser companion for Safari on Mac, Chrome and Edge. Its download links are being added. The mobile app has separate browsing and phone-app controls.
Where can I get the app?
Visit the download page and choose iPhone or Android. All ten social apps are included.
Need a hand?
Email hello@stillsocial.app.
Please keep passwords and sensitive account details out of your message.